Speedy

Visit our login page and choose “Forgot Password”. Another way is to use the “Security” menu on the main panel (you need to be logged in to the account).

We use two-factor authentication for all login attempts, making your account more secure. This procedure is for your own safety.

Sure. You will need:

○ Be logged into your account;

○ Access the “Security” menu;

○ Insert the new number;

○ We will send an SMS with a confirmation code;

If you want to change your company data, such as address, business name, please contact our Customer Service. We may request additional documents to confirm the changes.

If you want to change personal data (e-mail or phone number), just access the “Security” menu and make the changes.

No problem. Contact our Customer Service as soon as possible and have:

○ Your old phone number and your new phone number, including country codes.

○ Explain in detail why you do not have access to the old one or why you would like to change.

○ Selfie with your ID 

Then we can change your phone number in your profile. This usually takes just a few hours and we will let you know if any other information is needed to complete the process.

Contact our Customer Service.

It is your Speedy account identification number. You can find it in 2 ways:

○ In the Overview Menu, it is the first item on the screen.

○ Or in the profile area, where all your account information can be found

We are very sorry to hear that.

.

Your account may be flagged by our security system if we have reason to believe that your account details may have been compromised and/or are at risk for fraudulent activity, or if we have reason to suspect a deliberate breach of our T&C (terms and conditions).

Contact our Customer Service as soon as possible.

Too bad you’re leaving. =(

Go to the Profile section, choose Security and “Delete” account.

Yes you can. You just need to verify your new e-mail address with the passcode we send to.

According to the Brazil Central Bank, we must keep the information stored for a minimum period of 5 years.

In order to prevent, detect and investigate suspicious transactions and activities, we must keep electronic records of all transactions in accordance with the Internal Policies that follow the best practices of the General Data Protection Law.

Have you tried resending the code?

If you often receive your verification code via email, check out your Spam, Junk, and Promotions boxes. Be sure to add our domain “no-reply@speedy.io” to your “safe senders” list.

 If you do not receive it after these procedures, please contact our Customer Service team.

If you usually receive your code via SMS, follow the procedures below:

○ Make sure you have a signal. If not, look for an open place where you can get a better signal.

○ Try turning your phone off and on again, sometimes putting it into airplane mode and then turning off airplane mode also works.

○ If you are traveling abroad, your roaming system may be blocking SMS, try using a local phone provider.

If you need more help please contact our Customer Service team.

Yes, your account at Speedy, unlike a checking account, has 100% of the amount deposited in guarantee of government bonds. This means that your money is completely safe.

Yes you can. Please get in touch with our Support Team in case.

First, please check your Junk/Spam folder, If you can’t see our e-mail there,  make sure you add our domain ‘no-reply@speedyteller.com’ to your ‘safe senders’ list.  If you still have problems, please get in touch with our Support Team.

Definitely. Your security is our priority. Please see Settings page.

Soon. 

Yes, quickly, easily and free of charge. All you need to know is the Speedy ID of who you will be making the payment for.

Soon.

You pay nothing to bill your customers. This is a free service!

Payment terms may vary depending on the payment method chosen by your customer:

○ PIX: instant payment;

○ Bank transfer: payment drops in a few minutes;

○ TED: Weekdays held until 5:00 pm, payment falls on the same day. After 5 pm, payment falls the next day. On weekends and holidays, payment falls on the next business day;

○ Boleto: Payment is due within 3 working days;

○ Pec Flash: Payment drops in a few hours.

Please contact our Customer Service team if payment does not arrive on time. To help solve the problem, please have proof of payment or bank transfer at hand.

If your account is a simple account, your transactions are limited to R$ 5,000.00 per month. If you have not yet upgraded to a full account and wish to receive higher amounts, the procedure is simple and quick, do it today and have your receiving limits cleared.

Yes you can. Please get in touch with our Support Team in case.

We currently have available options: PIX, Bank Transfer (via Bradesco, Itaú, BanRisul and Banco do Brasil), TED, Boleto, Pec Flash and soon via Credit Card.

It depends on the payment method. For Boleto we usually have one working day. For bank transfers made until 4:00 pm, it will be done on the same day, only on working days.

Not at all. Receiving payments for your invoices is completely free. And it will be completely free. check

Each manual bank transfer request generates a unique reference number for the payer.

It’s very simple! We just need to include some information in your registration: a) mother’s full name; b) CPF number c) home address; d) Telephone with area code Or a) CNPJ b) Company name c) Main activity (CNAE) d) Form and date of incorporation e) Constitutive acts and / or last amendment f) Documents related to legal representatives

Super simple! At the end of the invoice creation you will have the option to send an automatic email to your client directly from our platform or, just copy the generated link and paste it into any application from which you would like to send it.

Yes, we generate invoice numbers sequentially so you can keep track of your invoices.

It depends. Only unpaid invoices can be edited. That is, you can edit your invoice if it hasn’t already been paid by the customer. 

NF cannot be edited, only cancelled.

Only open SpeedyPay invoices can be cancelled. You cannot cancel paid SpeedyPay invoices. 

Currently you cannot cancel an issued NF, but we will have news soon!

Yes,  you can also enter your invoice number manually. However, the different numbering formats will not be updated automatically and you’ll need to make the changes manually each time and you cannot create an invoice with the same number.

From the main menu, select the option “My Account” and scroll down the screen and see the details under “Operations”.

You can view your invoices  in the “Invoices” menu. In this panel, you can have an overview of open, overdue, paid and canceled invoices. 

Yes you can. Just use our dashboard with no extra cost.

You will have your invoices automatically classified into: Open, Paid, Canceled and Overdue. And, you can see your final balance. In addition, on your account’s “overview” home page, you can conveniently view the consolidated values for each status.